Portia 75 Stretch Bootie

At Scarlett Chase, we promise to work tirelessly to make the most comfortable, supportive, positive footwear experience for discerning women seeking luxury fashion that fits without compromise.

Exchanges and Returns Policy for Scarlett Chase

Interested in a complimentary fit and style consultation by phone or online? Schedule one by emailing us at vip@scarlettchase.com. 

Exchanges: 

We want your Scarlett Chase footwear to fit fabulously. Therefore, we welcome exchanges as follows…

• Exchanges may be made within 30 days of the delivery date.
• Items must be returned in their original condition and packaging.
• Items may not be returned with signs of outdoor wear. 
• Securely pack items in original packaging with an external shipping box to avoid damage.
• We encourage you to take advantage of our instant exchange program to ensure product availability. 
• Kindly drop off the package at the nearest qualifying carrier location of your choice. 
• All final sale items and items discounted 30% or more are not eligible for return or exchange. 
• Start your exchange here.

Returns: 

• Returns are accepted within 15 days of the order delivery date.
• Returns received after this period will be eligible for store credit only. 
• Items must be returned in their original condition and packaging without signs of external wear to quality— we reserve the right to decline returns that do not meet these standards.
• Securely pack items in original packaging with an external shipping box to avoid damage.
• Kindly drop off the package at the nearest qualifying carrier location of your choice.
• A handling fee of $20 per item will be deducted from your refund - this fee is waived for first time customers. 
• Shipping fees are not refundable
• Not sure what you would like to exchange for just yet? Process a return and maintain a store credit including any discounts provided towards a future purchase. 
• All final sale items and items discounted 30% or more are not eligible for return or exchange. 
• Start your return here. 

Please contact us vip@scarlettchase.com.