Returns & Exchanges

Exchanges and Returns Policy for Scarlett Chase

Interested in a complimentary fit and style consultation by phone or online? Schedule one by emailing us at vip@scarlettchase.com. 

US Exchanges: 

We want your Scarlett Chase footwear to fit fabulously. Therefore, we welcome exchanges as follows…

  • Exchanges may be made within 30 days of the delivery date.
  • Items must be returned in their original condition and packaging.
  • Items may not be returned with signs of outdoor wear. 
  • Securely pack items in original packaging with an external shipping box to avoid damage.
  • We encourage you to take advantage of our instant exchange program to ensure product availability. 
  • Kindly drop off the package at the nearest qualifying carrier location of your choice. 
  • All final sale items and items discounted 30% or more are not eligible for return or exchange. 
  • Start your exchange here.

US Returns: 

  • Returns are accepted within 15 days of the order delivery date.
  • Returns received after this period will be eligible for store credit only. 
  • Items must be returned in their original condition and packaging without signs of external wear to quality— we reserve the right to decline returns that do not meet these standards.
  • Securely pack items in original packaging with an external shipping box to avoid damage.
  • Kindly drop off the package at the nearest qualifying carrier location of your choice.
  • A handling fee of $20 per item will be deducted from your refund - this fee is waived for first time customers. 
  • Shipping fees are not refundable
  • Not sure what you would like to exchange for just yet? Process a return and maintain a store credit including any discounts provided towards a future purchase. 
  • All final sale items and items discounted 30% or more are not eligible for return or exchange. 
  • Start your return here. 

Questions? Contact us vip@scarlettchase.com.

International Returns & Exchanges: 

  • Scarlett Chase accepts international returns for eligible items purchased through our website using Shopify Managed Markets.
  • Shipping, taxes, and duties are non-refundable.
  • We are unable to process instant exchanges for international orders at this time.
  • All return shipping costs are the responsibility of the purchaser.
  • Returned items must be in new, resalable condition with original packaging and protective materials intact.
  • Once a return is received and approved, a $30 USD processing fee will be deducted from your refund.
  • Please contact vip@scarlettchase.com to initiate your international return and receive approval prior to shipment.