Returns & Exchanges
Exchanges and Returns Policy for Scarlett Chase
Interested in a complimentary fit and style consultation by phone or online? Schedule one by emailing us at vip@scarlettchase.com.
US Exchanges:
We want your Scarlett Chase footwear to fit fabulously. Therefore, we welcome exchanges as follows…
- Exchanges may be made within 30 days of the delivery date.
- Items must be returned in their original condition and packaging.
- Items may not be returned with signs of outdoor wear.
- Securely pack items in original packaging with an external shipping box to avoid damage.
- We encourage you to take advantage of our instant exchange program to ensure product availability.
- Kindly drop off the package at the nearest qualifying carrier location of your choice.
- All final sale items and items discounted 30% or more are not eligible for return or exchange.
- Start your exchange here.
US Returns:
- Returns are accepted within 15 days of the order delivery date.
- Returns received after this period will be eligible for store credit only.
- Items must be returned in their original condition and packaging without signs of external wear to quality— we reserve the right to decline returns that do not meet these standards.
- Securely pack items in original packaging with an external shipping box to avoid damage.
- Kindly drop off the package at the nearest qualifying carrier location of your choice.
- A handling fee of $20 per item will be deducted from your refund - this fee is waived for first time customers.
- Shipping fees are not refundable
- Not sure what you would like to exchange for just yet? Process a return and maintain a store credit including any discounts provided towards a future purchase.
- All final sale items and items discounted 30% or more are not eligible for return or exchange.
- Start your return here.
Questions? Contact us vip@scarlettchase.com.
International Returns & Exchanges:
- Scarlett Chase accepts international returns for eligible items purchased through our website using Shopify Managed Markets.
- Shipping, taxes, and duties are non-refundable.
- We are unable to process instant exchanges for international orders at this time.
- All return shipping costs are the responsibility of the purchaser.
- Returned items must be in new, resalable condition with original packaging and protective materials intact.
- Once a return is received and approved, a $30 USD processing fee will be deducted from your refund.
- Please contact vip@scarlettchase.com to initiate your international return and receive approval prior to shipment.