Exchanges and Returns Policy for Scarlett Chase

Interested in a complimentary fit and style consultation by phone or online?

Schedule one with us and let us know here.

Exchanges: 

We want your Scarlett Chase footwear to fit fabulously. Therefore, we welcome exchanges as follows…

• Exchanges may be made within 30 days of the delivery date.
• Items must be returned in their original condition and packaging.
• Items may not be returned with signs of outdoor wear. 
• Securely pack items in original packaging with an external shipping box to avoid damage.
• We encourage you to take advantage of our instant exchange program to ensure product availability. 
• Kindly drop off the package at the nearest qualifying carrier location of your choice. 
• All final sale items and items discounted 30% or more are not eligible for return or exchange. 
• Start your exchange here.

Returns: 

• Returns are accepted within 15 days of the order delivery date.
• Returns received after this period will be eligible for store credit only. 
• Items must be returned in their original condition and packaging without signs of external wear to quality.
• Securely pack items in original packaging with an external shipping box to avoid damage.
• Kindly drop off the package at the nearest qualifying carrier location of your choice.
• A shipping and handling fee of $30 per item will be deducted from your refund - this fee is waived for first time customers. 
• Not sure what you would like to exchange for just yet? Process a return and maintain a store credit including any discounts provided towards a future purchase. 
• All final sale items and items discounted 30% or more are not eligible for return or exchange. 
• Start your return here. 

Please contact us vip@scarlettchase.com