Returns & Exchanges
Exchanges and Returns Policy for Scarlett Chase
Interested in a complimentary fit and style consultation by phone or online? Schedule one by emailing us at vip@scarlettchase.com.
FINAL SALE
All final sale items and items discounted 30% or more are not eligible for return or exchange.
U.S. EXCHANGES
We want your Scarlett Chase footwear to fit fabulously, so we welcome exchanges as follows:
• Exchanges may be made within 30 days of the delivery date.
• Items must be in their original condition and packaging, with no signs of outdoor wear.
• Securely pack items in their original packaging inside an outer shipping box to avoid damage.
• We encourage you to use our instant exchange program through the exchange portal below to secure your new size or style while it is in stock.
• Once you process your exchange, you will receive a return label. Attach it to your package and drop it off at the nearest qualifying carrier location.
Start your exchange here.
U.S. RETURNS
• Returns are accepted within 14 days of the order delivery date.
• Items must be returned in new, original condition and packaging, with no signs of outdoor wear. We reserve the right to decline returns that do not meet these standards.
• Securely pack items in their original packaging inside an outer shipping box to avoid damage.
• Once you process your return, you will receive a return label. Attach it to your package and drop it off at the nearest qualifying carrier location.
• A handling fee of $20 per item will be deducted from your refund. This fee is waived for first-time customers.
• Shipping fees are non-refundable.
• Not sure what you would like instead? Process a return for store credit, which keeps the value of any discounts applied to your original order, to use toward a future purchase.
• Please allow 7–10 business days after your return is delivered to us for your refund to be processed.
Start your return here.
Questions? Contact us at vip@scarlettchase.com.
INTERNATIONAL RETURNS & EXCHANGES
• Scarlett Chase accepts international returns for store credit only, within 30 days of delivery, for eligible items purchased through our website using Shopify Managed Markets. Store credit will equal the value of the item purchased.
• Shipping, taxes, and duties are non-refundable. To help offset the cost of shipping, duties, and taxes on your replacement order, Scarlett Chase will provide a personalized 20% off discount code. The discount applies up to the value of the returned item. For example, if your original purchase was $500 and your replacement order totals $1,000, the 20% discount applies to the first $500 of the new order only. Email vip@scarlettchase.com to claim your code.
• Instant exchanges are not available for international orders at this time.
• Return shipping costs are the responsibility of the purchaser. To protect your package, please drop it off in person at a physical location of a reputable shipping carrier. Scarlett Chase is not responsible for packages lost in transit.
• Returned items must be in new, resalable condition with original packaging and protective materials intact.
• Once your return is received and approved, a $20 USD processing fee will be deducted and store credit will be issued.
• Please contact vip@scarlettchase.com to start your international return and receive approval before shipping.