Exchanges and Returns Policy for Scarlett Chase
Interested in a complimentary fit and style consultation by phone or online? Schedule one by emailing us at vip@scarlettchase.com.
Exchanges:
We want your Scarlett Chase footwear to fit fabulously. Therefore, we welcome exchanges as follows…
- Exchanges may be made within 30 days of the delivery date.
- Items must be returned in their original condition and packaging.
- Items may not be returned with signs of outdoor wear.
- Securely pack items in original packaging with an external shipping box to avoid damage.
- We encourage you to take advantage of our instant exchange program to ensure product availability.
- Kindly drop off the package at the nearest qualifying carrier location of your choice.
- All final sale items and items discounted 30% or more are not eligible for return or exchange.
- Start your exchange here.
Returns:
- Returns are accepted within 15 days of the order delivery date.
- Returns received after this period will be eligible for store credit only.
- Items must be returned in their original condition and packaging without signs of external wear to quality— we reserve the right to decline returns that do not meet these standards.
- Securely pack items in original packaging with an external shipping box to avoid damage.
- Kindly drop off the package at the nearest qualifying carrier location of your choice.
- A handling fee of $20 per item will be deducted from your refund - this fee is waived for first time customers.
- Shipping fees are not refundable
- Not sure what you would like to exchange for just yet? Process a return and maintain a store credit including any discounts provided towards a future purchase.
- All final sale items and items discounted 30% or more are not eligible for return or exchange.
- Start your return here.
Please contact us vip@scarlettchase.com.