FAQ

We have recently become aware of fraudulent websites and fake URLs impersonating Scarlett Chase. Please note that our only official website is: scarlettchase.com

We do not authorize third-party websites to sell Scarlett Chase products unless explicitly stated by us. Fraudulent sites may imitate our branding, imagery, or products in an attempt to mislead customers.

To help protect yourself:

• Always verify that you are visiting our official domain before making a purchase.
• Be cautious of suspicious discounts, unfamiliar URLs, or websites impersonating our brand.
• Ensure emails and communications claiming to be from Scarlett Chase originate from official company domains.

If you encounter a suspicious website or believe you may have interacted with a fraudulent seller, please contact us immediately at vip@scarlettchase.com.

Thank you for helping us protect the integrity of our brand and our community.

Please reach out to vip@scarlettchase.com for any inquiries regarding order details, fit and style, and more. We're here to help.

You can process an instant exchange or a return on our official portal here.

Your order number can be found on our original order receipt sent to your email. If you cannot locate your order number, please reach out to vip@scarlettchase.com.

See our full returns & exchanges policy here.

Items designated as final sale, and any item discounted 30% or more, are not eligible for return or exchange.

Yes! We utilize Shopify Managed Markets, which allows you to place an order with all customs, taxes, and shipping fees included. When you go to checkout and add in your shipping address, these fees will populate and the system will automatically charge you in your home currency. As such, you won't be surprised with any extra fees when your order is delivered.

See our returns/exchange policy on international orders here.

When ordering shoes (and particularly heels) women tend to "order up" to gain more room in the toe box. Scarlett Chase, despite its sleek look and pointed toe designs, has built in more room for your forefoot. Therefore, we encourage you to order your true size. And if you are between a 7 and a 7.5 for example, order the 7. You can certainly visit a local store and update your measurements before ordering, however most women find the shoes true to size. Keep in mind that the Scarlett Chase uppers are made with luscious, soft, Italian stretch suedes, and lined patents and crocs. As a result, particularly the suedes, will stretch to your foot after just a few wears.

For questions regarding fit please email us at vip@scarlettchase.com.

Scarlett Chase was designed with your entire foot in mind, honoring the width of the broadest part of your foot, and the fact that you shouldn't need to squish your toes together to achieve fit in other places. We encourage you to find your true shoe size before you purchase. This can be done through at a local Scarlett Chase event, or through any other standard shoe store. Then be sure to order your true size — not an exaggerated one! We've got you covered for a perfect fit.

We are so glad you asked! First, we hate leather footbeds. Leather and moisture do not play well together, resulting in a sticky footbed and a one way ticket to that hot, sweaty sensation after only a few minutes of wear. Yuck! To prevent this, we’ve created a first of its kind, patent-pending, orthotic grade, rebounding foam, cushioning footbed that incorporates custom microsuede and mesh top coverings to cradle your feet.

At Scarlett Chase, with the help of an industry leader in performance footwear insoles focused on sustainability, we have created the industry’s first custom, vertically integrated support insole for women’s luxury footwear. This technology, combined with a series of other industry firsts built into every pair of Scarlett Chase luxury footwear for women, permits the distribution of weight and pressure more evenly across a dozen contact points, leaving your feet feeling refreshed and rejuvenated even after hours of wear.

Don’t just take our word for it, get yourself a pair of your own Beautiful Power™ and join the revolution in women’s luxury footwear.

If you would like to purchase an additional SC footbed and purchased from us before, please contact us at vip@scarlettchase.com to request a replacement pair for $25.00.

Most shoe platforms are thin and hollow. You can knock, knock, knock and guess what? There is nothing there! No support, no lift, no shock attenuation of note, no grip or toe lift. Just a sole.

At Scarlett Chase, we are so much more than just a sole. Our hidden, patent-pending outsole provides you with lift, shock attenuation, steady-eddy balance and grip sufficient to keep you solid beyond what traditional heels provide. What's more, when combined with our SC360° internal support system, wearers are given a significant raise in the forefoot providing less pitch and a better angle for your foot from heel to toe, avoiding that awful ‘walking on eggshells’ feeling and permitting you to sit back into the shoe, instead of standing on your toes.

At Scarlett Chase, we're not big fans of big, bulky, blocky, chunky heels. We prefer an elegant, streamlined look. However, more than anything, we hate the sharp, stabbing pain in your heel that comes from razor thin stilettos. So, we combined the best of the traditional heel styles we love, with cutting-edge innovation that provides wearers the ability to walk on sidewalk grates and on cobblestone without fear. The heels on all of our styles, regardless of height, are truly made for walking. And that's just what you'll love to do in your SCs.

All of our shoes are European handcrafted with width in mind. Our styles are crafted using soft, natural materials that comfortably accommodate a range of foot shapes and widths. That said, certain silhouettes and materials may work better depending on your individual foot. We always recommend reviewing the fit notes on each product page, as they include style-specific guidance to help you find the best match.

For bunions, we highly recommend our boot and bootie collection, the Brigid Ballet, our mules and loafer collection, and pumps that have a sweetheart V-cut front such as our Grace 55 Pump, Scarlett 75 Pump, Soiree 75 Pump, and the Brooke 75 Pump.

Scarlett Chase seeks to provide a slightly wider toe box despite a variety of styles having a pointed toe design. The construction incorporates an extended ball of foot dimension to allow more forward placement of your foot before turning in towards the pointed toe. Keep in mind that if shoes are too big for the wearer, especially heeled shoes, the foot will slide forwards creating a pinch/tightness in the toe box. Keep in mind that suedes and nappa leathers will stretch more easily than croc leathers and patent leathers.

Scarlett Chase provides two pairs of shims with all pump purchases. An explanatory card entitled Beautiful Power™ Tools Enclosed is also included to explain how to utilize these shims. The card is provided here as a PDF for your convenience. In addition, a 1-minute video demonstrating the application of the shims can be found here.

If you have misplaced your shims and have purchased pumps please contact us at vip@scarlettchase.com to request a replacement pair for $10.00 to cover shipping and handling.

TR—thermoplastic rubber—is a unique material that is both lightweight, temperature resistant and durable, making it an ideal choice for cold-weather footwear. We chose TR for the outsole of our Aspen Shearling Boot with its core characteristics in mind: durability, lightweight, traction control, temperature resistance, and flexibility. Read more about our TR outsole at our Behind the Design blog linked here.